Mobile / Live
This policy explains exactly what data wowhoky collects when you create an account, make a transaction through OVO, GoPay, or DANA, and browse the lobby — and what you can do about it. Availability of this service depends on local law and eligible regions in Indonesia.
When you open an account on wowhoky, we collect the information you provide during registration: your name, email address, and the payment method you connect — whether that is OVO, GoPay, or DANA. We also collect session data automatically, including your device type, browser session identifiers, and the pages you navigate inside the lobby. This data serves three purposes: verifying your account identity, processing your wallet transactions, and maintaining the security of your session. We do not sell your personal information to third parties. Any data shared with payment processors like OVO or GoPay is limited to what those services require to complete your transaction — we do not pass browsing history or game activity to them. Data retention follows a standard cycle: active account data is held while your account remains open; transaction records are kept for the period required under applicable regulations in eligible regions. You can request a copy of your stored data or ask us to correct inaccurate details at any time through the support channel in your account dashboard. Where local law and eligible regional rules apply, additional rights may be available to you.
Transaction records tied to your OVO wallet are processed by OVO's own payment infrastructure. We retain only the confirmation reference and amount on our side — your OVO credentials stay with OVO.
GoPay payments go through GoPay's checkout flow. The data we store is limited to transaction status and the amount credited to your wowhoky wallet, not your GoPay account details.
DANA deposits follow the same pattern: we record the deposit confirmation for your transaction history, while DANA manages your e-wallet credentials independently of our platform.
Not every interaction on wowhoky falls under the same data handling rules. Understanding the boundary helps you know when to look here and when to check a third party's own policy.
Everything you do inside your wowhoky account — login, wallet top-up, game history, session activity — falls fully under this policy. We control and are responsible for that data.
The moment a transaction moves to OVO, GoPay, or DANA infrastructure, that leg of the journey is governed by their respective privacy policies, not ours. We only see the confirmation result.
Pages you browse on wowhoky, including the lobby, game categories, and account settings pages, are covered here. We use session cookies to keep your navigation state consistent across those pages.
Links or embedded content from studios like CQ9, Pragmatic Play, or Habanero may load resources from their own servers. Their data practices are governed by their own policies, which we do not control.
You have concrete options when it comes to your data on wowhoky. These are not abstract statements — each one maps to a real action you can take through your account or by contacting us directly. To review what we hold, log into your account and open the account dashboard. Your transaction history, linked payment methods, and session records are visible there. If something looks wrong — a name spelled incorrectly, an email address that needs updating — you can edit it directly in account settings or raise a correction request with support. If you want a full export of your stored data, send a written request through the support channel and our team will prepare it. For questions about how a specific data point is used, the same channel applies. We aim to respond to data requests within the timeframe required by applicable regulations in eligible regions.
Your account dashboard shows transaction history, wallet activity, and connected payment methods after login. No separate request needed — the current state is always there when you sign in.
Account settings let you update your email and contact details directly. For changes to identity documents or payment method records, contact support and we will walk through the verification steps shown in your account.
Send a written request through the support channel in your account. Include your registered email and the scope of data you want. We will confirm receipt and prepare your export per applicable regional requirements.
If you are unsure how a specific piece of your data is used — whether it is a transaction reference, a session log, or a cookie — contact us through the account support channel and ask. We will explain in plain terms.
Privacy questions, correction requests, and data export inquiries all go through the same support channel. Open a ticket from your account dashboard and select the privacy or data category so it routes to the right team.
Log in, open the support section, and choose the privacy or data topic. This is the direct path for all data-related requests and the one with the clearest audit trail.
If you cannot access your account, send your request to the support email listed on wowhoky. Include your registered account email so we can locate your records and respond within the applicable timeframe.
The chat widget in the account area connects you to the support team for quick questions about this policy, including what data we hold and how long we keep it. Available in the account section after login.
We use HTTPS across all pages on wowhoky and session cookies to keep your account state consistent while you navigate the lobby. Cookie settings can be adjusted through your browser; disabling session cookies will affect account functionality but will not affect your ability to read public pages.
Account data is stored on secured servers with access restricted by role. We do not grant open access to personal records — each query to your data requires a defined internal reason and is logged for audit.
We use session cookies for account login persistence and preference cookies to remember your lobby navigation state. No advertising or cross-site tracking cookies are set by wowhoky directly.
Active account data is held while your account is open. Transaction records are retained for the period required under applicable law in eligible regions. You can request deletion of non-mandatory records through the support channel.
When this policy changes, we update the revision date at the top of this page and, for material changes, notify you through your registered account email. The current version is always the one published at wowhoky/privacy-policy/.
These are the questions we get most often about data handling, account access, and your rights under this policy.
We collect your name, email address, and the payment method details you provide during account setup — OVO, GoPay, or DANA. We also log session data like device type and session identifiers automatically when you use the site.
No. Studios like CQ9 and Pragmatic Play supply game content to the lobby. We do not pass your personal account details to them. Any data exchange is limited to anonymous session tokens needed to load the game — not your name, email, or payment details.
Log into your account and open the dashboard. Your transaction history, wallet activity, and linked payment methods are all visible there. For a full export, submit a request through the support channel and include your registered email address.
Yes. You can request deletion of non-mandatory records through the support channel. Some transaction records may be retained for the period required by applicable regulations in eligible regions, but we will explain exactly what falls under that requirement when you submit your request.
Open a support ticket from your account dashboard and select the privacy category. If you cannot access your account, email us using the contact address listed on wowhoky. Include your registered email so we can locate your records quickly.
We use session cookies for account login and preference cookies for lobby navigation state. You can adjust or block cookies through your browser settings. Disabling session cookies will affect account login functionality, but public pages on wowhoky remain accessible without them.